Support
We're a small team and we read every message. Here's how to reach us — and answers to the questions we hear most.
📮 Contact us
[email protected]We usually reply within 2 business days. For the fastest help, tell us the reader's name and what you were trying to do.
Frequently asked questions
How do I add a reader or change their level?
Open the grown-up area from the home screen, then add a reader or open a reader's Progress to set or change their reading level. My Fluent Reader can also find the right level automatically with a quick one-minute reading check.
How do I listen to — or delete — my child's recordings?
From the grown-up area you can play back your child's reads and share them with family. You can delete any recording, a whole reader profile, or your entire account at any time. See our Data & Account Deletion page for step-by-step help.
How do I cancel a subscription?
Subscriptions are billed by the app store you purchased from. Manage or cancel anytime in your Apple App Store or Google Play account settings. Cancelling stops future renewals.
What devices does My Fluent Reader work on?
My Fluent Reader runs in a modern web browser on a tablet, laptop, or phone, and as an app on iOS and Android. A microphone is needed so Gorden can listen as your child reads.
Is it safe for my child?
Yes. There are no ads and no open chat, and every line a child could see is checked to be kid-friendly. You control your child's recordings and information. Read more in our Privacy & Safety Policy.
I need help with my account or password.
Email [email protected] from the address on your account and we'll help you sort it out.