Data & Account Deletion
Your child's recordings and information belong to you, and you can remove them whenever you like. Here's exactly how — and what happens when you do.
1 Delete a single recording
Open the grown-up area, choose your reader, and open their recordings. Select any recording and choose Delete. That clip is removed right away.
2 Delete a reader profile
In the grown-up area, open the reader you want to remove and choose Remove reader. This deletes that child's profile along with all of their recordings, scores, and progress.
3 Delete your entire account
To close your account and delete everything, open the grown-up area and choose Erase all / Delete account, or email us (below). This removes your account, every reader, and all associated recordings and data.
Prefer to ask us?
Email [email protected] from the email address on your account and tell us what you'd like deleted — a single recording, a reader, or your whole account. We'll confirm and take care of it.
Email a deletion requestWhat gets deleted, and when
- Deleting a recording, reader, or account removes the associated recordings, transcripts, fluency scores, and progress.
- We remove deleted information from our active systems within 30 days, and from routine backups shortly thereafter.
- We may keep a limited amount of information where the law requires it (for example, basic transaction records for tax or accounting). This is never used to profile your child.
- If you purchased a subscription, remember to cancel it in your Apple App Store or Google Play settings — deleting your data does not automatically cancel store billing.
For more on how we handle information, see our Privacy & Safety Policy.